Coupang, Inc. | Report evaluating options to strengthen Board-level oversight of human capital management, worker health and safety, algorithmic work-allocation risks, and cybersecurity risks. at Coupang, Inc.

Status
Omitted
Previous AGM date
Resolution details
Lead filer
Resolution ask
Report on or disclose
ESG theme
  • Social
ESG sub-theme
  • Human rights
Filer type
Shareholder
Company HQ country
United States
Resolved clause
Shareholders request that the Board prepare and publicly disclose a comprehensive report evaluating options to strengthen Board-level oversight of human capital management, worker health and safety, algorithmic work-allocation risks, and cybersecurity risks. The report should assess, without mandatory operational changes, the feasibility and potential benefits of: (1) establishing a worker-representative or worker-safety expert role at the Board or committee level; (2) adopting an Algorithmic Accountability and Decision-Making Governance Framework; (3) creating a Board-level Human Capital & Worker Safety Committee; (4) enhancing whistleblower protection mechanisms and independent reporting channels; (5) strengthening supply-chain human rights and labor-safety policies applicable to subcontracted delivery partners; (6) incorporating key worker-safety metrics into executive compensation incentive structures; and (7) conducting an annual independent external cybersecurity assessment and providing shareholders with a public summary of material findings and corrective actions, without disclosing sensitive security information. The report should be prepared at reasonable cost, omit proprietary or legally sensitive information, and be disclosed to shareholders.
Whereas clause
Multiple standing committees of the Korean National Assembly—including the Environment & Labor Committee¹ and the Political Affairs Committee²—have repeatedly identified heightened occupational-safety concerns at Coupang during 2023–2024 audits and hearings. A public petition exceeding 50,000 signatures³ prompted a special “Coupang Hearing,”⁴ reflecting sustained regulatory and societal concern. Official testimony presented during these proceedings reported nineteen worker deaths across Coupang-related entities over five years, with over sixty percent occurring during night shifts and an average industrial-injury rate of 2.12 percent between 2020 and 2023—exceeding the Korean all-industry average.⁵ Third-party benchmarking shows Coupang’s injury rate significantly surpassing relevant industry averages,⁶ while reports that workers hesitate to file accident claims due to contract-renewal concerns raise questions regarding internal reporting reliability. Although Coupang publicly emphasizes worker safety as its “top priority,” persistent reports of ergonomic and operational hazards⁸ and allegations that delivery partners face contract-termination pressure when metrics fall short⁹ raise concerns about alignment between public commitments and practices. In November 2025, a delivery worker reportedly died after eight consecutive night shifts despite Coupang’s stated seven-day limit,¹⁰ underscoring gaps between policies and conditions. Korean laws—including the Occupational Safety and Health Act and the Serious Accidents Punishment Act—establish obligations concerning hazard identification, fatigue management, and management accountability.¹¹ Persistent discrepancies indicate that independent evaluation would improve oversight and enhance long-term shareholder value. Furthermore, Coupang suffered a massive data breach compromising personal information of approximately 33–34 million individuals, leading to the resignation of its CEO¹² and subsequent police raids and government investigations.¹³ The breach was described as a governance failure of national scale, affecting more than half of South Korea’s population.¹⁴ The incident resulted in material business impacts, including a decline of more than 1.8 million daily active users within four days¹⁵ and customer migration to competing platforms,¹⁶ indicating significant market consequences. Collectively, these developments indicate systemic weaknesses in Coupang’s human-capital management, worker-safety governance, cybersecurity preparedness, and overall Board-level risk oversight, underscoring the need for independent evaluation and enhanced transparency to protect long-term shareholder value.

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